The information we collect depends on what you do when you visit our Website. Please note that we do not collect personally-identifying information about you, including your name, email address, telephone number or postal address, when you visit our Site, unless you choose to provide such information to us by registering with us, running an investigation, setting up an account, and/or contacting us regarding the Website or our services. If at any time you do provide us with such information, we will collect it.
Registration and Ordering
You may provide information through optional and voluntary submissions. These are voluntary submissions to us in the cases of a dispute or to contact us regarding our services. The use of our services, including the running of an investigation through our Website, may require the submission and sharing of additional information, potentially overseas, to facilitate your request. For additional information please see our Safe Harbor Policy.
Other Non-Personally Identifiable Information
For each visitor to our Website, we may gather certain information and store it in log files including IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, pages visited, date/time stamp, and clickstream data. We collect and store this information on an individual basis and in aggregate, or combined, form. We use this information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We also use this information to improve the content of our web pages, and to customize the content and layout of our pages. All of this is done with the intention of making our Site more useful to visitors. We do not correlate this information with data about individual users.
We may also use third-party services and programs to assist us in analyzing this data to better our Site.
Use of Personally-Identifying Information by OPENonline
We will use personally-identifying information in connection with the purpose for which you provided it (e.g., to contact you with a response to a dispute and /or to request information about our services). We will communicate with you by email or telephone, in accordance with your wishes.
OPENonline may also use this information to send you information on products, services, special offers and promotions in which you might have an interest. The means by which OPENonline will use to contact you with this information will depend on the type of information you have provided. For example, if you provide us with your email address, you may receive periodic promotional emails from us. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services.
If you do not wish to receive special offers and other promotional information from us, you may opt out of receiving such communications, as discussed below.
Use of Personally-Identifying Information by Third Parties
As a general rule, OPENonline will not disclose any of your personal information except to our affiliated companies and except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it, or under the circumstances described below.
We do not rent or sell email addresses, postal addresses or telephone contact information to third parties, or otherwise share any personally-identifying information we collect, with any third parties (other than our affiliated entities) except as set forth below:
- We reserve the right to transfer personally-identifying information to a third party in conjunction with the sale or similar transfer of OPENonline and/or its assets.
- We reserve the right to transfer personally-identifying information to a third party as required by law or when we believe that disclosure is necessary to protect our rights, to comply with a court order or other legal process, and otherwise to cooperate with authorities in connection with investigations of crimes or other wrongdoing.
You may opt out of having your information shared with entities working on our behalf for promotions and other activities conducted through this Site for marketing purposes. However, should you do so, you may not be able to take part in certain marketing campaigns, promotions or other activities conducted through this Site.