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Monday, May 29, 2017

Consumer Inquiries and Disputes

 

Consumer Inquiries and Disputes


Consumer Inquiries

You may request a free copy of your background report if previously requested from OPENonline by one of our clients. Requests may be submitted by clicking the link and completing the Consumer Request Form. Please review the form for accuracy before submitting and include any requested information or documentation. A response will be mailed to your address within 30 days.


consumer inquiries

 

Consumer Dispute

If you believe any information in your background report is inaccurate or incomplete, OPENonline will promptly investigate any disputed information at no charge. The reinvestigation may take up to 30 days depending on the nature, scope and source of information in dispute. When our investigation is complete, a written letter, copy of the updated report, if needed, and Summary of Rights will be sent both to you and OPENonline’s client that viewed the information.

To dispute the information, please click the link and complete the Consumer Dispute Form. Please review the form for accuracy before submitting and include any requested information or documentation.


consumer dispute


Use of the online form is not required. If you prefer, you may contact our Compliance Department by any of the following methods:

  • Email Us
  • Mail:  OPENonline LLC
              Attn: Compliance
              PO Box 549
              Columbus, OH 43216-0549
  • Phone: 888.381.5656
  • Fax: 614.481.6980

 

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