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Thursday, October 21, 2021

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Quest Diagnostics - Preferred Collection Sites at Walmart and Ask the Experts!

Quest Diagnostics - Preferred Collection Sites at Walmart and Ask the Experts!

Our partners at Quest Diagnostics sent the following information recently and we thought both topics were worthy of passing along.

Preferred Collection Sites Available at Walmart effective May 1, 2019

Employers rely on accessible collection sites staffed by trained professionals to help their drug testing programs run smoothly from the start. With more than 8,000 collection sites, including 1,300+ company-owned, and operated Patient Service Centers (PSCs) and 1,500 preferred third-party collection sites, Quest Diagnostics offers unparalleled access to a nationwide network of drug testing sites.

In 2016, we implemented a new strategy for Patient Service Centers (PSC), which involved an innovative approach— partnering with Walmart.

Effective May 1, 2019, all Walmart PSC locations will be identified as “preferred sites” instead of “Patient Service Centers” in our network. Our collection site infographic helps to detail the differences between each type of drug test collection site in our nationwide network. To learn more, visit the Quest website here.

Quest’s Ask the Experts: What is Direct Observation Drug Test Collection?

Drug tests are frequently part of an employer’s drug-free workplace program and may require both prospective and current employees, known as donors, to provide a drug test specimen. With urine being the most widely used specimen type, a donor will often visit a collection site and complete a urine drug test collection. The process is typically seamless and straightforward. However, there may be scenarios where witnessing the collection of the specimen is necessary, for example, when a donor takes part in well-choreographed and intentional efforts to undermine, or cheat, the drug test collection process.

When is a direct observation collection necessary?

According to the DOT’s Office of Drug and Alcohol Policy and Compliance, direct observation collections are authorized and required only in the following scenarios:

  • The employee attempts to tamper with his or her specimen at the collection site
  • The specimen temperature is outside the acceptable range
  • The specimen shows signs of tampering, such as unusual color or odor
  • The collector finds an item in the employee’s pockets or wallet, which appears to be brought into the site to contaminate a specimen; or the collector notes suggest tampering
  • The Medical Review Officer orders the direct observation because the employee has no legitimate medical reason for a certain atypical laboratory result
  • The employee’s positive or refusal [adulterated / substituted] test result had to be cancelled because the split specimen test could not be performed (for example, the split was not collected)
  • The test is a follow-up or a return-to-duty drug test

For more information, visit Quest’s Employer Solution Blog here.

OPENonline can help you with your drug screening needs with our customizable drug and alcohol screening solutions. Find out more about our services here. And contact us at, if you have additional questions.

This is not legal advice. For legal advice, please seek legal counsel.

#DrugScreening #DrugTesting #DrugTests #Hiring #HumanResources #HRSeries #BackgroundChecks #BackgroundScreening #BackgroundCheck #BestPractices #Employment #OPENonline

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