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Tuesday, January 15, 2019

Careers

 

OPENonline is a growing, well-established, national leader in the pre-employment background screening field and we’re seeking individuals to join our team. The company was established in 1992, is headquartered in Columbus, Ohio, and has offices nationwide. Our business is centered on providing superior customer service and relies heavily on the leadership, energy, and efforts provided by our personnel. This is an excellent opportunity with growth and development potential for an outstanding candidate with a positive attitude and desire to work for a financially stable, successful organization.

Current Openings

Location: Columbus, Ohio. We do not have remote/telecommute positions available.

Job Description:

We are seeking individuals to join our team. This position utilizes SelectHire to fulfill client requests for background checks, responds to client inquiries and facilitates problem resolution to client satisfaction. This is not a call center environment, but rather a professional office setting.

Primary responsibilities include researching, compiling and processing orders for employment background checks.

Additional responsibilities include responding to client inquiries and providing client training on the effective use of our service. This position requires independent judgment, the ability to work with minimal supervision and oversight to achieve productivity standards, effective problem solving and excellent phone skills. If you have a strong customer service background and enjoy working in a fast paced environment, we would like to speak with you.

Minimum Requirements:

  • Education
    • High school diploma, required
  • Experience
    • One to two years of customer service, required
    • Two to three years of computer experience, required
    • Previous background screening experience, preferred
  • Skills and Abilities/Competencies
    • Proficiency with Microsoft Office applications, required
    • Technical proficiency and ability to learn and operate a variety of software applications
    • Accurate data entry skills
    • Detail oriented
    • Exceptional written and verbal skills
    • Creative problem solving
    • Independent decision making
    • Familiarity with public or court records, preferred
    • Ability to follow procedure to complete criminal history, background investigations, employment screening, etc.
    • Familiarity with OIG, E-verify, tenant background searches, identity verification, driving record check, license verification, credit report check, all desirable
  • Benefits
    • Vacation –increases with tenure
    • Paid holidays, personal time, sick time
    • Health, Dental, Vision, Life and Long-Term Disability Insurance
    • 401K
    • Pre-Tax Flexible Benefit Plan

Agency resumes will not be accepted or considered and no agency fees will be paid.

Equal opportunity employer. Background check required.

Location: Columbus, Ohio. We do not have remote/telecommute positions available.

Job Description:

We are seeking individuals to join our team. This position utilizes SelectHire to fulfill client requests for background checks, responds to client inquiries and facilitates problem resolution to client satisfaction. This is not a call center environment, but rather a professional office setting.

Primary responsibilities include researching, compiling and processing orders for employment background checks.

Additional responsibilities include responding to client inquiries and providing client training on the effective use of our service. This position requires independent judgment, the ability to work with minimal supervision and oversight to achieve productivity standards, effective problem solving and excellent phone skills. If you have a strong customer service background and enjoy working in a fast paced environment, we would like to speak with you.

Minimum Requirements:

  • Education
    • High school diploma, required
  • Experience
    • One to two years of customer service, required
    • Two to three years of computer experience, required
    • Previous background screening experience, preferred
  • Skills and Abilities/Competencies
    • Proficiency with Microsoft Office applications, required
    • Technical proficiency and ability to learn and operate a variety of software applications
    • Accurate data entry skills
    • Detail oriented
    • Exceptional written and verbal skills
    • Creative problem solving
    • Independent decision making
    • Familiarity with public or court records, preferred
    • Ability to follow procedure to complete criminal history, background investigations, employment screening, etc.
    • Familiarity with OIG, E-verify, tenant background searches, identity verification, driving record check, license verification, credit report check, all desirable
  • Benefits
    • Vacation –increases with tenure
    • Paid holidays, personal time, sick time
    • Health, Dental, Vision, Life and Long-Term Disability Insurance
    • 401K
    • Pre-Tax Flexible Benefit Plan

Agency resumes will not be accepted or considered and no agency fees will be paid.

Equal opportunity employer. Background check required.

Position Overview:

Manages and grows assigned accounts through interaction, support and relationship building. Also responsible for new customer generation through a combination of responding to incoming leads and requests for information, cold calling, needs assessments, and proposal creation. Experience with consultative sales strategies, techniques, and methodologies, preferred. In addition, the position requires office administration duties to support a small office.

Requirements:

  • Experience:
    • One to three years of account management, required
    • Experience with background screening services, preferred
    • Experience selling business services and services to the human resource field, preferred
    • Two to three years of computer experience, required
  • Education:
    • Bachelor degree in a related major, preferred
    • High school diploma, required

Skills and Competencies:

  • Revenue growth:
    • Requires relationship building, promoting new products, cross-selling and up-selling
  • Account acquisition/Pipeline management
    • Requires lead generation and cold calling to increase customer base in the Midwest Region
  • Customer retention:
    • Training (online, on-site, seminars)
    • Handling and resolving questions
  • Creativity, conceptual, research and problem-solving skills
  • Decision making, sound judgement
  • Administrative and Multi-Line Phone
  • Accuracy and Attention to Detail
  • Positive and Helpful Attitude
  • Punctual and Good Time Management Skills
  • Self-Starter, Ability to Self-Direct
  • Exceptional writing skills, and exceptional verbal skills
  • Proficiency with Microsoft Office applications
  • Knowledge of salesforce CRM
  • Participate and attend human resource, security, and other appropriate business and trade association meetings and shows

Pay Rate:

  • Salary and commissions negotiable and will be established based on qualifications and experience. 

Benefits:

  • Vacation – generous allowance, increases with tenure  
  • Paid holidays, personal time, sick time
  • Health, Dental, Vision, LTD, Life, Flex Plan
  • 401K

Agency resumes will not be accepted or considered and no agency fees will be paid.

Background screening required. Equal Opportunity Employer.

 

Location: Columbus, Ohio. We do not have remote/telecommute positions available.

Job Description

We are seeking individuals to join our team as Sales Executives in Columbus, Ohio. Primary responsibility is to expand our client base in assigned territory. You will develop leads and generate new accounts using your established network and from cold calls, prospecting, and following up on trade show leads. The ideal candidate will have prior experience selling background screening services. In addition, you will have a record of success in lead development, qualification, and winning business in your prior experience selling services to HR professionals and/or to the government sector. The position requires advanced business development skills, the highest level of integrity and professionalism, and a commitment to a high level of customer satisfaction.

Requirements

  • Experience
    • Experience selling background screening services, preferred
    • Experience selling business background check services to the human resource and/or legal/government fields, preferred
    • Two to three years of proven experience selling complex, conceptual business services, required
    • Experience with federal and nationwide background checks, preferred
    • Knowledge of credit report checks, preferred
  • Education
    • Bachelor degree in a related major, preferred
    • High school diploma, required
  • Skills and Competencies
    • Utilize CRM and manage sales pipeline activities
    • Proven prospecting and cold-calling skills
    • Ability to sell consultatively by listening to customer needs and developing customized solutions
    • Energetic, persistent, self-motivated, up-beat personality
    • Goal oriented with ability to meet quota forecasts
    • Ability to deliver exceptional customer service and develop long-term, meaningful relationships with internal and external partners
    • Participate and attend human resource, security, and other appropriate business and trade association meetings and shows
    • Presentation skills
    • Ability to follow procedure to complete criminal history, background investigations, employment screening, etc.
    • Familiarity with OIG, E-verify, tenant background searches, identity verification, driving record check, license verification, credit report check, all desirable
  • Pay Rate
    • Vacation – generous allowance, increases with tenure
    • Paid holidays, personal time, sick time
    • Health, Dental, Vision, LTD, Life, Flex Plan
    • 401K

Agency resumes will not be accepted or considered and no agency fees will be paid.

Equal opportunity employer. Background check required.

Location: Columbus, Ohio. We do not have remote/telecommute positions available.

Job Description:

This is a full-time position in our customer support department for a candidate with an analytical approach, positive attitude, and desire to work for a successful organization that takes pride in providing superior customer service.

Job Tasks:

  • Processes and fulfills verification requests submitted by clients through OPENonline’s web-based screening services.
  • Confirms disclosed information accurately and timely, in a fast-paced, task-based environment.
  • Handles high volume interactions via phone and email, both inbound and outbound, professionally and expediently.
  • Adheres to policies, procedures, and quality standards.
  • Other duties as assigned.

Minimum Requirements:

  • Education:
    • High school diploma, preferred
  • Experience:
    • One year of customer service, preferred
    • One to two years of computer, required
  • Skills and Abilities/Competencies:
    • Heavy data entry
    • Ability to multi-task and stay focused in an extremely fast-paced environment
    • Microsoft Office applications
    • Organized, Problem Solver, Self-motivated, Energetic, Reliable
    • Willingness and Ability to maintain strict confidentiality
    • Excellent Written and Oral Communication
    • Accuracy and Attention to detail
    • Professionalism and Phone skills

Hours/Days:

  • Full-time, Monday – Friday

Benefits:

  • Vacation –increases with tenure
  • Paid holidays, personal time, sick time
  • Health, Dental, Vision, Life and Short-Term and Long-Term Disability Insurance
  • 401K
  • Pre-Tax Flexible Benefit Plan

Agency resumes will not be accepted or considered and no agency fees will be paid.

Equal opportunity employer. Background check required.

Apply Now





 

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